Situation:
Discussion dominated by one or two people
As the meeting went on the same two people more and more controlled the discussions. They were the first to speak on every topic—often interrupting the person presenting the topic before he was finished. They would state their opinions as “fact” and often look around belligerently as if challenging anyone to question them. They would cut off or ridicule other people’s contribution. Soon the other members of the group made less and less effort to participate.
Characteristics of these situations
- Only one or two people do all the talking.
- People seem frustrated and/or holding back with their ideas.
- People are being cut off or their contributions are being ridiculed.
- Discussions are perfunctory.
- Usually there is only one option to discuss—no exploring of alternatives.
- Non-participating members appear bored and have pushed back from the table.
- Usually talkative, friendly people are reserved and withdrawn in the meeting.
What Not to do as a Facilitator
- Try to control the offenders—“Excuse me Mr. Q do you mind if I let someone else take a turn?” You should not let this become a contest of will and power between them and you as the facilitator.
- Reprimand the dominators—“Excuse me Mr. Q you’re taking up a lot of the group’s time…” This will only create resentment and hostility toward you as the facilitator.
- Speak to the dominating people outside the meeting about their behaviour in the group. Again you do not want to get into a contest of wills with these people nor do you want to appear to be signalling them out for criticism or special attention. Also you do not want to get into an argument where you have to defend yourself and your actions in the meeting. This will inevitably carry over into the meeting and cause you more problems.
Group Building Facilitator Action
- Structure discussions so that others can participate:
1) Give each person an opportunity to speak in turn, going around the room;
2) Set up two or three people sub-groups for discussion and then have them present their results to the whole group;
3) Have each individual write suggestions before or during the meeting for dissemination before or during the meeting.
- Remind the group of their common purpose and need for everyone’s participation.
- Initiate a clarification of the agreed on work processes.
- Help the group create ground rules (make sure one is included about total participation) and enforce adherence to them.
- Hold a group discussion about the agreed on purpose and work processes of the group.
- Lead reflections that help a group to evaluate what was good and what could be done to make their meetings more effective.
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